Terms and conditions

1. Definitions

1.1   ‘You’ or ‘The Landlord’ – named in the instruction form or its/his/her successors in title or assigns or any person claiming through or under the landlord.

1.2   ‘The Agent’ – referring to the partnership trading Longshoot Properties LTD Trading as Propertyletbyus.com

1.3   ‘The Property’ – together with fixtures furniture appliances and effects

1.4   ‘The Tenant’ –Any tenant or tenants of the property’ introduced by RentingandLetting.com

1.5   ‘Tenancy’ – The entire period that the tenant remains in occupation of the property

2.  General Lettings Terms and Conditions

2.1   The Rent – Unless otherwise stated, rents quoted to a Tenant by us on the landlords’ behalf are inclusive of ground rent and service charge for which the Landlord is responsible for, with the exception of Gas, Electricity, the Telephone service, Water Charges and utilities for fuel, oil or other, where independent systems exist. Any rent requested on your behalf will not include Council Tax, a charge normally levied separately to the occupants of the property but in some cases local authorities may wish to charge you the Landlord.

2.2   Tenancy Agreement – Unless otherwise instructed we use standard form of Tenancy Agreement. Landlords can download this once payment fee had been recovered. (This Tenancy Agreement is only for properties rented within England)

2.3   Sub-Letting – If you are a tenant or lessee you must make certain that i) That the intended unfurnished/furnished letting is permitted by your lease ii) that the unfurnished/furnished tenancy is for a period expiring prior to the termination of your lease iii) that your superior Landlords written permission within 14 Days after advertising, if necessary, has been obtained for sub-letting. If in doubt, refer to the lease or tenancy agreement.

2.4   Mortgages – Where the property to be let is subject to a mortgage, permission is normally required from the mortgagees to sub-let (if required) in writing, at the earliest date, please not that applying for permission after a tenant had been found could prejudice the tenancy.

2.5   Insurance – You must ensure that the building and contents insurance cover is adequate and that the policy covers furnished lettings; please note that many household policies do not provide such cover.

2.6   Fittings and Equipment – The Landlord agrees to make the property available in good, clean and able to let condition. The landlord is expected to ensure that all equipment, Electrical or otherwise, provided with property is fully operational and serviced at the commencement of a tenancy.

2.7   Indemnity of Agent - The landlord will indemnify and keep indemnified the Agent from and against any and all loses damages or liability suffered from during the time the Agent has or is acting on his/her behalf.

2.8   Inventories – it is strongly advised in all cases for a prepared inventory. The Landlord is responsible for the cost of the creation and checking in of the inventory with the tenants at the beginning of a tenancy and again at the end of the tenancy, you can purchase a blank Propertyletbyus.com Inventory form here on our extras. Propertyletbyus.com cannot be held responsible for inaccurate information recorded by either the landlord or tenant.

2.9   Deposit – Landlord must understand that all Bonds must be held within a Bond Deposit Scheme. The bond has to be registered with the landlord’s choice of company within 30 days after the tenancy has commenced. The landlord will have to provide their tenant with the appropriate information of where the bond is held and details for their account.

Landlord & Tenant disputes – any disputes that arise between a landlord & Tenant who have used our services will be resolved solely by the landlord and tenant. We will not be responsible and should have no liability for any disagreements or disputes that may arise throughout a tenancy. We may seek to advise both the landlord and tenants about their individual rights and may offer advice on certain aspects of legal proceedings but at no point are we to be deemed liable for any damages or expenses incurred due to a landlord/tenant dispute.

2.10 Minimum Charge – upfront fee of £102 Inc VAT £70.80 Inc VAT, £58.80 Inc VAT for your marketing package will be due in advance by the landlord via Propertyletbyus.com

2.11 Marketing Time – The agreed marketing time for a landlord’s property will be a maximum of 90 Days unless otherwise agreed with Propertyletbyus.com. The Property will be unpublished after the stated timescale, should the landlord wish to continue to advertise the property, a further fee will become payable

2.12 Variations – Instructions are only accepted by Propertyletbyus.com upon these Terms and Conditions, any variations must be agreed in writing by Propertyletbyus.com. Payment of £102 Inc VAT £70.80 Inc VAT, £58.80 Inc VAT with or without a signed contract signifies agreement to these terms.

2.13 Property Viewing – All viewings on landlord properties that are included within our tenant find service are to be carried out by the landlords themselves or a representative of the landlord unless otherwise specified.

2.13 Rental Property Postcodes- When a registration is sent to our list of partner sites the correct postcode must be included within the information that is sent. If it is found that an incorrect postcode or a postcode that is not registered with the royal mail has been send to our partner websites the postcode and the property will be rejected from the partner websites and the property will be excluded from advertising until the postcode is deemed as correct by the particular website or the postcode can be found within a royal mail search. Propertyletbyus.com is not responsible for the rejection of any property registration due to the incorrect or unregistered postcode that had been given by a landlord. All of our advertising websites/portals locate the exact location of a rental property by that postcode of the property. Our advertising websites/portals have the final say on where a property is located, and within what property searches individual rental properties will show. This judgement is made by our advertising websites/portals using their own map facilities and the postcode offered by Propertyletbyus.com at no time are propertyletbyus.com are to be held responsible for an individual rental property not showing in the desired area search due to our advertising websites/portals locating the individual rental property in an area outside the preferred location.

3. Tenant References-

3.1 Tenant referencing is carried out by a third party referencing agency. (Rent4sure)

3.2 We will apply for an employment reference and a current or previous landlord reference

3.3 The cost per tenant for comprehensive tenant referencing is paid by the tenant unless the property is located in Scotland in which case referencing is a landlord associated cost.

3.4 should the landlord withdraw from the tenancy application once passed references have been submitted, the landlord explicitly agrees to refund the tenant the reference fees in full (£48 Inc VAT Per Application)within 7 days. 

3.5 Should the tenant withdraw from the reference application or fail the reference there will be no refund of fees as services have been carried out.

3.6  Charge for tenant/guarantor reference/credit checks at the amount of £48 Incl VAT per application.

3.7 Right for rent act - It is the landlords responsibility to check all immigration documents (passports, photo ID) at the time of viewings. No responsibility will occur to the agent. For further information please go to the home office site 



4.1 Gas Safety (installation and use) Regulations 1998 – The Landlord is legally obliged to have all gas appliances inspected annually by a GAS SAFE registered engineer and a report provided to the tenant and/or displayed at the property. The landlord will warrant to Propertyletbyus.com that these regulations have and will continue to be fully complied with.

4.2 The Furniture and Furnishings (Fire) (Safety) Regulations 1998 – The Landlord has a legal obligation to ensure that all furniture in the property to be let and included in the letting, provided or added during the Tenancy fully comply with the requirements of the Consumer Protection Act 1987 and all statutory instruments made under it including in particular the Furniture (Fire) (Safe) Regulations 1988 as amended by the furniture and furnishings (Fire) (Safe) (Amendment) Regulations 1989 and 1993.

4.3 The Electrical Equipment (Safety) Regulations 1994 – The Landlord is required to ensure the safety of electrical appliances, plug sockets and wiring in the property and the electrical supply is ‘Safe’ and will not cause ‘danger’ and complies with all statutory requirements.

4.4 All tax that is due from rental income is declared to the Inland Revenue no matter if the landlord is resident in the UK or overseas.

4.5 Landlord and tenant Act 1987 – If your address is outside England and Wales then you must provide an address within England and Wales to which notices (including notices in proceedings) may be served to you. We will not accept liability for any loss or damage incurred either directly or indirectly from our actions in this respect.

4.6 Property Mis-description Act 1991 – if the landlord(s) responsibility to check the website description of his/her property and notify of any amendments required. The landlord(s) shall indemnify Propertyletbyus.com, its proprietors, directors, employees or agents, against any claim made in respect of the property or any Mis-description herein that arise wholly or partially out of the act or default of the Landlord(s).

4.7 Suspicious Property Registrations - if it is found that’s a property has been registered for any reason other than to find a prospective tenant, the property will be removed from the Propertyletbyus.com service straight away and no refund will be offered. Propertyletbyus.com reserve the right to suspend any rental advert until further notice if it is deemed by Propertyletbyus.com that a registration has been placed within our services under misleading circumstances. In the event that the landlord has more than one available property, a separate lettings package must be purchased for each individual property. If we believe the landlord is using one property to let another, the property will be removed and no refund will be given.

If it is found that a registration is of a fraudulent nature this would have been picked up from the time the advert has been registered, through our office and the software linked to our payment method STRIPE.

4.8 Tenancy Deposit Scheme – The Tenancy Deposit Scheme came into force on the 6th April 2007. You need to protect the Tenants deposit or you will be ordered to repay three times the amount to the tenant. Information must be given to the tenant about which scheme the landlord had chosen to protect the bond within 30 days of the tenancy.

4.9 Energy Performance Certificate – From October 2008, privately renting tenants will have to be issued with an EPC from their Landlords. But don’t despair we already have energy assessors lined up to do the assessment. The cost of the EPC is £60 Inc VAT. This is a legal requirement and we will be unable to advertise your property until we have a valid EPC within 7 days. We reserve the right to remove any property listed, we shall be released from our money back guarantee in relation to the property.

5. To Let Boards

Landlords have the facility to purchase a ‘To-Let Board’ which complies with local authority planning regulations. Propertyletbyus.com will not act upon tenant enquiries as a result of a to-let board if the property in question is not actively being marketed on the company’s website. As the To-let board is made to order, Propertyletbyus.com will not accept returns unless the board is faulty and we are notified within 7 days of receipt. Propertyletbyus.com will not be responsible to erect or remove the To-Let board. The use of the To-Let board is the responsibility of the landlord. Refunds will not be accepted after 24 hours from the initial purchase as per our refund policy.

6. Data Protection

When a tenant enquires about a property we will automatically forward them the relevant landlords contact details. If the tenant gives you their permission we will forward their contact details to the landlord.

7. Private Landlords – Specific Term and Conditions:

Important Note: In registering your property with us and/or by ticking the relevant box within the registration page of our website you the landlord agree to that;

Property let by us may check ownership details if we are not satisfied via https://www.gov.uk/government/organisations/land-registry 

Refunds – property let by us is proud to offer you our money back guarantee. We promise to process refunds within five working days of agreeing to give you your money back. Please note that we will not offer a refund if you are not the owner of the property* or if your do not provide us with an EPC for your relevant property within 7 days of your initial listing on the website (as detailed in 4.REGULATIONS)

Property to let by us is proud to offer you our money back guarantee under the Distance Selling Regulations you must inform us within 5 working days via email at [email protected] or post in writing.

Property let by us require 48 hours when cancelling any lettings service that had been ordered. A cancellation fee may be incurred if 48 hours’ notice is not given. The fee is payable before the service is rebooked.

*Please note that estate agents and lettings agents are not permitted to advertise on this website.

7.1 You have fully understood the advertising, letting and property manager software service that we provide.

7.2 you agree that our service is satisfactory for your needs.

7.3 You agree to pay in full before your property is included in our advertising services.

7.4 You have fully understood and agree to all aspects within our Terms and Conditions.

7.5 You agree to use our service as a private landlord only and not as a letting agent or estate agent.

7.6 You agree with and fully understand that if it is found that a registration for any of our services is made by letting agent or estate agent that the registration will be immediately removed from our service and database and that no refund will be offered.

7.7 You agree that we cannot guarantee that your property will be let by using our services and that no refund will be made in the event that your property is not let.

7.8 we will advertise your property according to the number of days per marketing pack a) Until you have secured a tenant b) no longer than a period of 90 Days from first date of publishing.

7.9 The property will be unpublished after the stated timescale.

7.10 should the landlord wish to continue to advertise the property, a further fee will become payable.

8. Licence

Propertyletbyus.com grants you a licence to access the content, information and services contained within our website for personal use only. This license allows you to download and cache (using browser) individual pages from our website. This license does not allow you to download and modify individual pages or substantial parts of our website not to make our website available via internet, where our website or a substantial part of it is hosted locally on the internet in question. Our website design layout, content or text cannot be copied, edited or otherwise manipulate without our express prior written permission. Our website cannot replace within the frame-set of another site. Third parties are not allowed to ‘deep link’ to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive. The restriction on ‘deep linking’ does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

9. Copyright

All content, databases, graphics, button icons, logos, layouts and look & feel are the copyright of Propertyletbyus.com unless expressly acknowledged as otherwise.

10. Entire Terms & Conditions

These terms and conditions set out the entire agreement and understanding between landlords, tenants and propertyletbyus.com. We reserve the right to change these terms and conditions at any time, without giving notice to you.