Refund policy

PropertyLetByUs is proud to offer you our money back guarantee.

We promise to process refunds within five working days of agreeing to give you your money back. Please note that we will not offer a refund if you are not the owner of the property* or if your do not provide us with an EPC for your relevant property within 7 days of your initial listing on the website (as detailed in our Terms and Conditions – 4.REGULATIONS).

Property to let by us is proud to offer you our money back guarantee under the Distance Selling Regulations you must inform us within 5 working days via email at [email protected] or post in writing.

Property let by us require 48 hours when cancelling any lettings service that had been ordered. A cancellation fee may be incurred if 48 hours’ notice is not given. The fee is payable before the service is rebooked.

*Please note that estate agents and lettings agents are not permitted to advertise on this websiteP

To Let Board

Landlords have the facility to purchase a ‘To-Let Board’ which complies with local authority planning regulations. As the To-let board is made to order, Propertyletbyus.com will not accept returns unless the board is faulty and we are notified within 7 days of receipt. Propertyletbyus.com will not be responsible to erect or remove the To-Let board. The use of the To-Let board is the responsibility of the landlord. Refunds will not be accepted after 24 hours from the initial purchase as per our refund policy.

Digital Downloads

Customers can purchase online documents including PDFs and Word Documents.

Customers have the right to request a full refund if the digital product does not match that which is advertised within our website.

Customers have the right to request a full refund if the digital product is faulty or can not be opened dues to a file error.

Propertyletbyus.com will not provide refunds unless we are notified within 7 days of purchase. Any downloads purchased from our website CAN NOT be resold or copied.